Your Privacy, Our Commitment
goldbets never sells your personal information. This policy explains how we handle your data with care. If you have any questions,
Help CenterContact us at.
1 Scope & Applicability
Goldbets (goldbets.bio) is an online betting and gaming platform serving users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, and protect your personal information through our website, mobile application, and related services.
By using the goldbets platform, you consent to the processing of your information as described in this privacy policy. This policy is part of our Terms & Conditionsshould be read in conjunction with.
We follow international data protection standards and treat user privacy as our top priority. This policy may be updated from time to time — the date of the latest revision is shown at the top of the page.
2 What Information We Collect
Goldbets collects various types of information — some provided directly by you, some collected automatically. The table below provides a summary of each category.
| Data Type |
Example |
Reason for Collection |
| Identity Information |
Name, date of birth, national ID number |
KYC Verification & Age Confirmation |
| Contact Information |
Email address, mobile number, physical address |
Account Management & Support |
| Financial Information |
Mobile Pay/Nagad number, bank account |
Payment Processing |
| Activity Information |
Bet history, login timestamps, transaction records |
Service Delivery & Fraud Prevention |
| Technical Information |
IP address, device information, browser type |
Security & Experience Improvement |
Please Note: We only collect information that is genuinely necessary. We do not ask for data that is excessive or irrelevant.
3 How We Collect Your Information
Goldbets collects your information through a variety of methods.
- Information You Provide Directly: Information provided via registration forms, profile updates, contact forms, or support.
- Automatically Collected Information: Technical information is collected via cookies, log files, and web beacons when you browse our site.
- From Third Parties: Information received from payment providers (Mobile Pay, Nagad) and identity verification services.
- Public Sources: From government or regulatory authority databases to meet legal compliance requirements.
4 How We Use Your Information
Goldbets uses your information only for specific, legitimate purposes. We never sell your data or share it with advertisers.
- Account Management: For registration, login, KYC verification, and profile updates.
- Service Delivery: To facilitate betting, payment processing, and your overall gaming experience.
- Security & Fraud Prevention: To detect suspicious activity and keep the platform secure.
- Legal Obligation: To comply with Anti-Money Laundering (AML) laws and regulatory authority directives.
- Customer Support: To handle your complaints, questions, and requests.
- Service Improvement: For analytical purposes to improve platform performance and your overall experience.
- Contact: To send you important updates, security alerts, and service-related information.
Marketing Communications: If you no longer wish to receive promotional emails or SMS, you can opt out at any time from your account settings.
5 Data Sharing Policy
Goldbets may share your information with third parties in limited, specific circumstances. We never sell your data.
- Payment Providers: Shared with Mobile Pay, Nagad, and banking partners solely to process transactions.
- Identity Verification Services: With approved third parties to complete the KYC process.
- Law Enforcement: Based on a legal order or regulatory directive.
- Technology Partners: Server hosting, cloud storage, and analytics providers — all bound by strict confidentiality agreements.
- Business Transfers: In the event of a merger or acquisition, the same privacy standards will continue to apply.
Before sharing data with any third party, we verify that they also follow high-standard data protection practices.
6 Cookies & Tracking Technologies
Goldbets uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.
- Essential Cookies: Required for core platform functionality — including login sessions and security. These cannot be disabled.
- Functional Cookies: To remember your preferences (language, settings). You can disable these, but some features may not work as expected.
- Analytical Cookies: Used to monitor site usage and improve your experience. These do not identify you personally.
- Local Storage: For fast loading and offline functionality.
You can manage or delete cookies at any time through your browser settings. Keep in mind that disabling essential cookies may cause certain parts of the site to stop working properly.
7 Data Retention & Periods
We retain your information only for as long as necessary. The retention period depends on the type of data and the purpose for which it was collected.
- Account Information: For the duration your account is active and for a minimum of 5 years after closure (for legal purposes).
- Transaction Records: 7 years from the date of the last transaction — in compliance with anti-money laundering regulations.
- Logs & Technical Data: Typically 90 days to 1 year.
- Cookies: Session cookies are deleted when you close your browser; persistent cookies may last up to 12 months.
Once the retention period expires, data is securely deleted or anonymized.
8 Security Measures
Goldbets uses industry-standard technologies and practices to protect your data. Our security framework is continuously updated.
- SSL Encryption: All data transfers between you and our servers are encrypted with 256-bit SSL.
- Database Encryption: Sensitive information is stored encrypted on our servers.
- Access Controls: Only authorized personnel have access to personal data.
- Regular Security Audits: Third-party penetration testing and vulnerability assessments.
- Firewall & DDoS Protection: To prevent unauthorized access and cyberattacks.
- Data Backup: Regular encrypted backups are stored across multiple secure locations.
Important: We implement the strongest technical safeguards we can, but no one can guarantee 100% security on the internet. You also share responsibility for keeping your account password safe.
9 Your Data Rights
As a goldbets user, you have the following rights over your personal data. To exercise any of these rights, please contact our support team.
Right to Access Your Data
You can request to find out what information we hold about you and receive a copy of it.
Right to Rectification
If any information we hold about you is inaccurate or incomplete, you may request that it be corrected.
Right to Erasure
In certain circumstances, you may request deletion of your data — though some information may need to be retained due to legal obligations.
Right to Restrict Processing
In certain circumstances, you may request that processing of your data be restricted.
Right to Data Portability
You can request your data in a structured, machine-readable format.
Right to Object
You may object to certain types of data processing — particularly for marketing purposes.
How to Submit a Request: To exercise any of your rights, please contact us
support@goldbets.bioEmail us at or
Help Centerto submit your request. We will respond within 30 days.
10 Protection of Minors' Data
Goldbets does not knowingly collect information from anyone under the age of 18. Our platform is strictly for adults.
- Age verification is carried out at the point of registration.
- If a user is identified as a minor, their account is immediately closed and all collected data is deleted.
- If a parent or guardian believes their child has submitted information to us, please notify us immediately.
11 International Data Transfers
Goldbets may work with servers and partners located in different countries. When your data is transferred internationally, we ensure that the same high standard of data protection is maintained everywhere.
- Internationally recognised transfer mechanisms such as Standard Contractual Clauses (SCCs) are used for data transfers.
- Adequate safeguards are ensured before transferring data to third countries.
- Contact us if you would like to know where your data is being processed.
12 Changes to the Privacy Policy
Goldbets may update this privacy policy as needed. For significant changes, we will notify you by email or through an in-platform notification.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
- Always check the "Last Updated" date at the top of the page.
- If you need a copy of a previous version, please contact us.